Terms & Conditions

Special offers

We run promotions in good faith to add fun and delight to your shopping experience. To keep expectations clear, the following base terms apply to all offers unless otherwise specified:

• Offers are available while stocks last on qualifying orders.
• Unless stated, promotions cannot be combined with other discounts, gift offers or loyalty redemptions.
• Gift cards are excluded from promotions.
• Orders must meet any stated minimum spend before shipping and GST.
• Discount codes must be entered at checkout; we don’t apply them retrospectively.

Gift with Purchase

Gift available while stocks last on qualifying orders. One gift per customer. Fragrance/product type may change without notice. To qualify, orders must meet the specified value before shipping and GST, and cannot include sale or discounted products. Gift card purchases and loyalty redemptions are excluded.

Discount offers

Discount applies to qualifying orders during the promotion period (with code if applicable). Orders placed without the code cannot be adjusted later. Discounts cannot be combined with other coupons, discounts, gift offers, or loyalty redemptions. Gift cards are excluded.

Gift dollar offers

Gift dollar voucher codes may be used once per customer. Codes must be entered at checkout and cannot be combined with other offers or loyalty redemptions. Gift cards are excluded.

Free product offers

Free items are available while stocks last on qualifying orders. To qualify, orders must meet the stated minimum spend before shipping and GST, exclude sale items, and cannot include loyalty redemptions. Gift cards are excluded.

General website terms

Our Sites provide general information about Linden Leaves products and services. Content is provided on an “as is” basis without warranty. We reserve the right to alter, suspend, add to or discontinue the Sites, in whole or in part, at any time without notice.

We make reasonable efforts to keep the Sites available but are not liable for downtime due to maintenance, equipment malfunction, or other reasons. We are not liable for viruses or other harmful components you acquire from the Sites.

You may be exposed to user-generated content that is inaccurate or objectionable; we assume no responsibility for such content.

Limitation of liability

To the maximum extent permitted by law, Linden Leaves shall not be liable for indirect, incidental, consequential, special or punitive damages, nor loss of profits, data, goodwill or other intangible losses arising from your access or use (or inability to use) the Sites or Services. Linden Leaves’ aggregate liability shall not exceed NZD $100.

Governing law & jurisdiction

Linden Leaves Ltd is a New Zealand company operating under New Zealand law. Please contact us first to attempt to resolve any disputes. If unresolved, disputes will be governed by the laws of New Zealand, and both parties submit to the non-exclusive jurisdiction of New Zealand courts.

General

Linden Leaves controls and operates the Sites from New Zealand. You are responsible for compliance with local laws, including export/import regulations in your country.

If any provision of these Terms is held invalid, the remaining provisions remain in effect. Failure to enforce any right or provision shall not constitute a waiver. These Terms constitute the entire agreement between you and Linden Leaves regarding the Sites and Services and supersede all prior agreements.

Linden Leaves Rewards

Effective 14 October 2026

These terms apply to Linden Leaves Rewards, our customer loyalty programme. See our Rewards page for how it works.

1. About the programme

1.1 Linden Leaves Rewards (the “Programme”) is operated by Linden Leaves Ltd (NZBN 9429037875787) (“Linden Leaves”, “we”, “us”, “our”).

1.2 By joining the Programme you agree to these Terms and Conditions (“Terms”), together with our website Terms of Use and Privacy Policy.

1.3 The Programme applies to purchases made through lindenleaves.com and any other channels we nominate. Purchases made through stockists, retail partners, travel retail and marketplaces do not earn or redeem Linden Points.

2. Joining and eligibility

2.1 Membership is free and available to anyone shopping on lindenleaves.com. To join, you must create a Linden Leaves customer account and be 18 years of age or over.

2.2 Each person may hold only one account. Accounts are personal and cannot be shared, transferred or combined.

2.3 The Programme is for personal, non-commercial use. Purchases for resale, wholesale or business purposes are not eligible.

2.4 You are responsible for keeping your account details accurate and up to date, including your email address and date of birth.

3. Earning Linden Points

3.1 You earn 1 Linden Point for every $1 (NZD) spent on eligible purchases. Points are calculated on the amount you pay after any discounts, vouchers and store credit are applied, and exclude shipping, gift cards and any other products we notify as excluded.

3.2 Points are rounded down to the nearest whole point.

3.3 Points are awarded when your order is paid.

3.4 You may also earn bonus points, including:

• (a) 150 Linden Points when you create your account;
• (b) 100 Linden Points for following Linden Leaves on nominated social media channels, awarded once per channel per account;
• (c) bonus points when you first reach a tier in any 12-month period (Insider 200, VIP 300, Linden Leaves Circle 400); and
• (d) birthday points for Insider (300), VIP (400) and Linden Leaves Circle (500) members, awarded once every 12 months. Your date of birth must be added to your account at least 30 days before your birthday and can only be changed by contacting us.

3.5 We may offer other bonus point promotions from time to time, on the terms stated at the time.

4. Returns, refunds and cancellations

4.1 If an order is returned, refunded or cancelled, in full or in part, the points earned on that order will be deducted from your account, and your tier spend will be adjusted.

4.2 If those points have already been redeemed, we may deduct the equivalent points from your balance (which may result in a negative balance) or reduce the refund by the value of the redeemed points.

4.3 Vouchers used on a refunded or cancelled order may not be reinstated.

5. Redeeming Linden Points

5.1 Every 200 Linden Points can be redeemed for a $10 (NZD) voucher, through the Rewards panel on our website.

5.2 You can redeem up to 800 Linden Points ($40) at a time.

5.3 Vouchers can only be used on orders with a subtotal of $100 or more, excluding shipping.

5.4 Vouchers are valid for 6 months from the date they are created, are single use, and any unused value is forfeited.

5.5 Vouchers cannot be combined with other discount codes or promotional offers, unless we state otherwise.

5.6 Linden Points and vouchers have no cash value, cannot be exchanged for cash or credit, and cannot be sold, transferred or gifted to another person.

6. Points validity

6.1 Linden Points remain valid for 12 months from your most recent earning or redemption activity. Any new activity starts that 12 months again, and points that have had no activity for 12 consecutive months lapse.

7. Membership tiers

7.1 Your tier is based on your qualifying spend over a rolling 12-month period. Qualifying spend is the amount you pay on eligible purchases after discounts, vouchers and store credit, excluding shipping, gift cards, returns and refunds. Points earned from bonuses do not count towards your tier.

7.2 The tiers are: Member (on joining), Insider ($375+), VIP ($750+) and Linden Leaves Circle ($1,500+).

7.3 Your tier is reviewed regularly. If your qualifying spend over the previous 12 months falls below your tier threshold, you may move to a lower tier.

7.4 Tier benefits are as described on our Rewards page at the time and may include bonus points, birthday points, gifts with purchase, a seasonal gift and early access to new launches and sales.

8. Gifts and early access

8.1 VIP and Linden Leaves Circle members receive a premium sample with each eligible order of $125 or more (after discounts, excluding shipping), one per order.

8.2 Linden Leaves Circle members holding that status on the date of dispatch will receive a seasonal gift, sent once a year to the delivery address on their account.

8.3 All gifts and samples are chosen by us, are subject to availability, and may be substituted with an item of similar or greater value. Gifts cannot be exchanged, returned for credit or redeemed for cash.

8.4 Early access periods, and which launches and sales they apply to, are set by us and may vary.

9. Misuse and account suspension

9.1 We may suspend or close an account, cancel points, vouchers or tier status, or refuse an order if we reasonably believe there has been fraud, misuse, abuse of the Programme, breach of these Terms, or the creation of multiple accounts.

10. Changes, errors and ending the Programme

10.1 We may change, suspend or end the Programme or any part of it, including earning rates, point values, rewards, tier thresholds, tier benefits and these Terms.

10.2 Where practicable, we will give at least 30 days’ notice of material changes by updating our Rewards page and/or emailing members. Changes take effect from the date stated.

10.3 We will not reduce points already available in your account or vouchers already issued as a result of a change, except to correct an error or as set out in clauses 4 and 9.

10.4 We may correct any error, including points, vouchers or tier status credited in error, and any error or omission on our website or in Programme communications.

10.5 If we end the Programme, we will give at least 30 days’ notice, during which you may redeem available points under these Terms. Any points not redeemed by the end of that period will lapse.

11. Your consumer rights

11.1 Nothing in these Terms limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other law that cannot be excluded.

11.2 To the extent permitted by law, we are not liable for any loss arising from the Programme, including technical issues that prevent points being earned or redeemed. If points are missing due to an error on our part, we will credit them once verified.

12. Privacy

12.1 We collect and use your personal information to run the Programme in line with our Privacy Policy and the Privacy Act 2020. This includes your purchase history, date of birth and contact details.

12.2 We may contact you about your points, tier status and rewards. You can opt out of marketing emails at any time, but we may still send service messages about your account.

13. General

13.1 These Terms are governed by the laws of New Zealand.

13.2 If any part of these Terms is found to be invalid or unenforceable, the rest remains in effect.

13.3 Questions about the Programme can be sent to marketing@lindenleaves.com.